Susan Miller RN, MN, CMRP
Susan Miller is the Senior Director, Enterprise Value Analysis for Thomas Jefferson University and Jefferson Health in Philadelphia. In this role, she facilitates and leads clinicians and multi‐disciplinary teams to ensure optimal patient outcomes through clinical efficacy of healthcare products and services for the greatest financial value and serves as the lead facilitator of the enterprise value analysis process, committees, policy and procedure. She is the liaison between Supply Chain Management, Administration and the clinical and physician communities, to ensure cost effective utilization of supplies, medical devices, services and processes. She assists the organization in making objective decisions about products based on evidence of improved outcomes, identifies opportunities for supply cost reduction related to improved standardization/utilization and assists clinical departments in optimizing value through implementation of best practices with a focus on cost effective utilization and quality outcomes.
Ms. Miller joined Jefferson in 2010 as the organizations first Director, Value Analysis. Prior to this, she worked for VHA (now Vizient) for 11 years, first as a Supply Chain Utilization Manager in VHA’s Performance Consulting Division, then as an Account Executive in the Supply Chain Services division. In these roles she managed the supply chain relationship with multiple member organizations including academic medical centers, integrated delivery networks and community hospitals. Ms Miller provided individualized support to assist members in achieving their supply chain goals by implementing member specific strategies including managing cost reduction efforts, analyzing and synthesizing data, developing and implementing savings tracking mechanisms and developing, implementing and supporting Value Analysis efforts.
A seasoned healthcare professional, Ms Miller has been a Registered Nurse for more than 40 years. She started her career in tertiary pediatrics where she held a variety of staff and management positions at Children’s Hospital of Pittsburgh, Penn State Medical Center and St Christopher’s Hospital for Children. Her current position serves as a return to Thomas Jefferson University Hospitals where she worked for 10 years, first as Manager, Nursing Staff Development and Continuing Education and then as Director of the Executive Redesign Implementation Team. She holds both BSN and Master of Nursing degrees from the University of Pittsburgh, and is a Certified Materials Resource Professional (CMRP).
Ms. Miller has been an active member of the Association of Healthcare Value Analysis Professionals (AHVAP) since 2010, chairing the organization’s Membership Committee for the past several years. She has served on the AHVAP Board of Directors as President Elect and, is the 2019 President of the nearly 400 member organization.